Returns policy

Doesn't your product suit you?

You can return the item to us, in its original condition, by post within 14 days of receiving your order.

Before sending, please contact us by email: info@homeinvasion.fr indicating your order number and the products you wish to return.

After checking the products, you will automatically be refunded (within 14 days of receipt of the return package), by the same payment method used to place your order. Products are not exchanged.

• Custom-made products cannot be returned.
• For spare parts, products must absolutely be in their original condition (not degreased, not altered). Parts with individual packaging must be in their original packaging.

Return costs are your responsibility.

"Returns" address:

 

Delivery policy

Shippers

Products are shipped mainly by the various services operated by the La Poste group: Lettre suivi, Colissimo and Chronopost, depending on the dimensions and weight of the items in your order.

Point relay deliveries are made in the PickUp network via Chronopost (Chronorelais).

Processing and delivery times

Delivery time may vary from 24 hours to 10 days in France, depending on the nature of the items, the volume and the delivery method selected.

Delivery times are specified on each product sheet. If you have any questions about the lead time on your order, you can contact us via the contact form.

Delivery time, including processing, can be up to 25 days for international delivery depending on the destination.

When your order is handed over to the carrier, you will receive an email with a tracking number allowing you to follow your order.

Shipping costs

Estimated delivery costs are specified on each product sheet. However, actual costs can only be calculated once the delivery address has been provided.

Delivery declarations

In the event of an incident during delivery or non-delivery of your parcel, please contact us within 7 days. In the event of a delivery dispute, the claims process with the carrier may take up to 30 days.

Out of stock

In the event of a stock shortage or quality problem with items in stock, your order may be dispatched in several packages on different dates. In the exceptional case that the problem could not be resolved within the maximum delivery time announced, we will offer you a new delivery time or a refund for the missing parts and the associated shipping costs.